In past articles I talked about using Google’s URL builder to track traffic from paid search channels outside Adwords (like MSN and Yahoo for example.)

In this article I thought I’d quickly show you how you can apply that same technique toward tracking of email campaigns as visitors have asked this as well.

Remember, generally Google Analytics looks for a few basic values in each link (yes you can track more items, but these are the basics.) The three basic pieces of information Google looks for in links is the campaign source, campaign medium and campaign name. The actual Google variable representations are listed below as a refresher but I have included some text that will help you from the email perspective.

1. Campaign Source (utm_source). This identifies the name of your email marketing system, such as ConstantContact. If you don’t use a thirds party email marketing system, you can label your campaign source something general like ‘Email Marketing’.

2. Campaign Medium (utm_medium). This identifies the campaign instrument used. In the case of email marketing, your medium is ‘email’.

3. Campaign Name (utm_campaign). This identifies the name of your campaign. The Campaign Name helps you differentiate between various campaigns or unique messages within each. Most Email Marketers use their message subject line or other identifying value for this parameter.

Here’s what the URL Builder might look like with those three variables filled in for an Email campaign:

Viewing Email Campaign Results

Once you have built your url and inserted it into the proper location within your email, tracking will automatically begin. With the tracking results you can find out a number of things including: which links were most popular with your recipients, when they visited your website, how long they stayed and where they navigated following arrival.

With this information you can refine your future email marketing to gain better results.

How to view campaign results in Analytics:

1. Log into your Google Analytics account.

2. Click ‘Traffic Sources’ from your Dashboard.

3. View your ‘Top Traffic Sources’ or click ‘View Full Report’ to see all traffic sources.

4. Locate and click the link identifying your email marketing Campaign Source. In our example above, your Campaign Source is your email marketing product, i.e. ConstantContact, or ‘Email Marketing’.

On your Campaign Source page, Google Analytics provides details on the number of visitors generated by your campaign, the number of pages they visited, average time on your website, percent of new visitors to your website and the average bounce rate.

Campaign managers can also drill-down using the segments drop-down menu. This provides even greater detail on individual campaigns, keywords, geographic regions, browser types, operating systems and visitor activity, like the most popular landing and exit pages. Each results page provides the means to drill-down even further and fine-tune your data.

Here is what the top level report might look like when segmented by ‘Source’ in Google Analytics:

Here is what the top level report might look like when segmented by ‘Medium’ in Google Analytics:

Here is what the top level report might look like when segmented by ‘Campaign’ in Google Analytics:

To get more detailed information on each you can further filter, segment, etc… and even drill down by clicking the link to the page you want to see more information on.

Now, if you haven’t had the ability to do so already, you can get better metrics from your email campaigns within Google Analytics.

Got any other ideas for email tracking with GA? Post your ideas below. I’d like to hear them.

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Just a reminder here. Today is the last chance you have to get 50% off your first month as a member of my exclusive online coaching program Ecommerce Amplifier.

If you’re still on the fence thinking about it, now would be a good time to take advantage of my proven system. Remember, this is a month to month program (no long term commitments) that you can easily cancel at any time from within your members area so you have nothing to risk (but so much to gain.) My system works with any shopping cart system you are using (open source, custom, hosted solutions, etc…), and don’t forget, as a member you get access to me as your personal mentor to help guide you toward success with your ecommerce business.

This offer is strictly limited and the 50% off coupon expires tonight. Once it expires the offer is closed. No exceptions.

Current store owners that have been a part of the system have seen fantastic results and continue to rave about it. Here are a few testimonials:

Don’t miss out on this unique opportunity. Let’s build your business together.

See you on the inside.

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More on advanced reporting with Google Analytics here.

Because your website is only as good as your ability to convert visitors into buyers, the following two advanced segment reports in Google Analytics will help you capture your first time visitor/buyers into repeat visitor/buyers. Follow the selections on the screen shots to set up your own site-specific reports.

First time buyer
This particular report can help you understand what motivated visitors to buy on their first visit. What you learn from this report can help you to motivate future new visitors to purchase in as few visits as possible.

Return visit buyers
You can use the return visit buyer reporting tool to understand your returning visitor’s behavior. If they didn’t buy on the first visit, use the data in the report to optimize your site or process to ensure you convert visitors to purchases sooner.

Just a quick note here. Anyone that tried to join my online coaching program Ecommerce Amplifier yesterday with the 50% off coupon code may have got a message saying “the coupon cannot be used yet.” This was a temporary issue and has now been resolved.

If you tried to register during that time you can try again anytime again before the expiration date using that coupon and you should now get 50% off the first month as expected. I have also extended the offer one extra day due to this issue.

See you on the inside!

Ok, I’m looking for the next set of store owners who want to be part of Ecommerce Amplifier. The current group is working their way through the system having great success and now it’s time to add to the mix.

For a limited time only you can get 50% off your first month in my online coaching program. If you have been considering joining then now is a good time to take advantage of the opportunity. This is the first time this offer has ever been presented and likely the last time.

I’ve posted a coupon code on the front page of Ecommerce Amplifier that expires at midnight on March 11, 2010 (only 7 days from now!) Once the coupon code expires, that’s it. No exceptions.

Remember, as a member of Ecommerce Amplifier I give you access to the same tools resources and process I personally use to build very successful ecommerce businesses daily. Plus you get access to me as your personal mentor and can ask me anything you want about how to better your business.

Best of all, this is a month to month program (no long term commitments) that you can easily cancel any time you want by simply clicking a link—so you’re not locked into anything.

There’s no better time to start building your business. Let’s do it together.

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I’m a big “conversion” person as many of you already know.

I like conversion increases and I am always seeking higher conversion levels, even tenths of a point at a time (it all builds up.)

Having said that, I thought it was important to point out one thing I tell store owners. I bring this up because many store owners I meet think that increasing conversion automatically means increasing sales and that’s not always the case. You can increase conversion without increasing sales.

You see, conversion rate is a metric that helps you measure the effectiveness of your efforts. It tells you how well your site performs to turn visitors into sales (or into other actions if you consider conversion rate in that respect.) Although it helps you measure effectiveness, and is a critical metric toward moving your business in the right direction, you can actually gain higher conversion without increasing sales.

I have store owners ask me to help them increase conversion—and I am happy to do so (in fact I love that.) But when I explain to them that we can increase conversion without increasing sales they look at me like I have two heads.

Here’s an example of how this is done:

Let’s say you have 100 unique visitors to your website and you make 2 sales from that. Your conversion rate is 2%.

After looking at analytics it is determined that one marketing channel—we’ll say paid search for this example—is delivering unqualified traffic to your site. For sake of this example again, let’s say that 50%, or 50 visitors, are deemed non-qualified. You decide to turn off that channel so as to not waste any more money on it (it’s good to stop the bleeding before you burn a hole in your pocketbook. Take that saved money and put it toward resources that can help you better your business.)

In taking this approach (i.e. stopping traffic from the portion of the channel that is non-qualified) you now have 50 (not 100) unique visitors arrive at your site and you still have 2 buy (because the first sales came from that qualified group of 50 anyhow—so those sales shouldn’t change at all.) If you had 2 before you should have 2 now. All you did was eliminate the bad traffic.

Guess what just happened? Your conversion rate just doubled to 4%! But notice what did not happen. Your sales remained the same and did not increase. Although conversion increased, sales remained consistent.

So what good does it do to increase conversion and not sales? A lot when you know what you are looking at and understand that conversion is a measure of effectiveness. Under the example presented here, the double in conversion rate tells us that our site is doing a decent job at converting the traffic from the channel which is driving the 50 qualified visitors. Knowing that, we could increase sales in several ways, one of which is to attract more of the same traffic from that qualified channel (there are other ways to increase sales as well but I won’t go into them in this article.)

Our conversion rate told us our site was effective at generating sales from a specific segment of traffic. Let’s now say that we attract 50 new visitors from within that same channel (on top of the 50 already arriving at our site.) Ideally, we should gain at least 2 more sales (we win 2 sales per every 50 visitors from that channel.) Now you have increased sales!

Your increase in sales would not have been possible though without the knowledge you gained from understanding what your conversion rate was telling you. So the conversion rate is related to sales and typically an increase in conversion rate can translate to an increase in sales, but not always as directly as some might think.

Conversion rate is a metric that measures performance—understanding what it is telling you about your business is the key toward increasing sales.

If you’ve created a Facebook Fan Page, but cannot (or did not) figure out how to create a vanity URL to go with it, I’m happy to tell you that you can make that change really quickly.

To change your Facebook Fan Page URL, go to http://www.facebook.com/username/

Using the drop down box, select the Fan Page you’d like to (re)name. You’ll need to check the availability of the name. After you’ve checked and created your name, click the save button and voila: your new, simplified Facebook Fan Page URL.

One last thing — Don’t forget to share your new name with your fans as well as in other correspondence you send out!

E-Commerce retailers using Google Analytics to track their metrics can now also track their social media ROI as well. I’m going to explain how in five easy steps.

Step 1. Locate and select Advanced Segments from the lower left sidebar in your Google Analytics Dashboard.

Step 2. Once in the Advanced Segment screen, select Create a new custom segment

Step 3. Move Source into the Dimension or Metric Window

Step 4. Select “Matches Regular Expression” from the Conditions Box. In the Value Box, plug in the social networking sites your website is on using this string:

digg|aim|friendfeed|blinklist|fark|furl|wikipedia|stumbleupon|netvibes|bloglines|linkedin|facebook|del\.icio\.us|
feedburner|twitter|technorati|faves\.com|newsgator|PRweb|msplinks|myspace|bit\.ly|tr\.im|cli\.gs|zi\.ma|poprl|tinyurl

Do not include websites or networks you are not a part of. You’ll also want to be sure you do not leave any spaces between the social network and the Pipe stroke  <|> (the symbol above the backslash on most keyboards). In instances where there is typically a period or dot in the URL, you’ll need to insert a backslash the first and second elements of the URL.

Step 5. Name your Custom Report and test it. You will now be able to see where you are receiving the most social media traffic from as well as your bounce rate, keywords used and any other metrics you decide to track.

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In my last article I introduced you to Google’s URL Builder and showed you how to track Yahoo paid search data from within Google Analytics. You should go back and read that article to understand what we are trying to do in this one (there is no need to repeat the entire thing here again.)

In this article I’ll show you how to do that same thing with MSN.

Quick Refresher

When fed the right data, Google Analytics can extract query string variables and then insert that into your analytics to provide better reporting capabilities—in this case relating specifically to paid search. Better reporting capabilities help you make more informed decisions about what marketing channels are working best for you.

Without this data, your MSN paid search traffic is grouped in Google Analytics with organic traffic, and that is not good. In short, not differentiating paid search from organic traffic does you absolutely no good what-so-ever.

Google’s URL Builder let’s you build a unique url that consists of data relating to your marketing efforts. You can then use this url, copy and pasting it into your MSN paid search ads as a destination url, to track varying amounts of information you could not get before. Here’s the example we used in that article:

• Landing page: www.ecommerceamplifier.com/
• Variables: Source = ‘MSN’ (or could be ‘Yahoo’), medium = ‘CPC’, term = ‘Ecommerce Coaching’, campaign = ‘Coaching Program’ and content = ‘Ecommerce Coaching National Ad’.
• Custom Tracking URL: http://www.ecommerceamplifier.com/?utm_source=MSN&utm_medium=cpc&utm_term=ecommerce%2Bcoaching&utm_content=National%2BEcommerce%20Coaching%20Ad&utm_campaign=Ecommerce%2BAmplifier

Tracking MSN PPC With Google Analytics

Unlike both Google and Yahoo which require you to “flip a switch” to turn on (or off) url tagging, MSN requires you to do nothing—it’s automatically sent with each visitor.

Here’s what MSN sends:

• Query String {QueryString} – This is the raw search query that the user typed into the search box but it’s as close as you’re gonna get to automating the process of bringing your adCenter keywords into your Google Analytics reports.
• Match Type {MatchType} – Represents basic information that will tell you if the triggered keyword was broad, phrase or exact matched (can help you narrow the exact keyword down.)
• OrderItemID {OrderItemID} – Represents the keyword that triggered the display of your ad.
• AdID {AdID} – Represents the numeric id that MSN assigns to your ad variations.

The items listed in brackets ‘{ }’ above represent the variable data that MSN sends your way with each visitor. It is this information that we will plug back into our URL to track performance.

The two parameters that represent keywords are {OrderItemID} and {QueryString}. Depending on your preference, you may use either in the location of utm_term in your Google Analytics built url. The difference is that the first one {OrderItemID} represents the actual keyword you bid on and the second {QueryString} represents the actual raw search terms the visitor entered to get to your site.

Now, if opting for {QueryString} as your parameter of choice, understand that the search terms might not exactly match the keyword(s) you are bidding on—thus, in this case, you may want to consider adding the {MatchType} to the url string as well. This can help distinguish in Google Analytics if the search string is actually the keyword itself (i.e. exact match) or a variation of it (in the case or broad match). I do not use this method myself but wanted to point out what you need to consider if you are going one way or the other. We’re looking for data that provides valuable information remember.

I prefer to know the exact keywords that triggered the ad and use the {OrderItemID} as my ‘Campaign Term’.

The screenshot below shows what MSN (as of this writing) has listed for what each variable represents:

MSN AdCenter URL Tagging Help

Now, when we use these in conjunction with Google’s URL Builder we get something that looks like this screenshot below:

Screenshot: Google URL Builder Setup for MSN Tracking

This is the best way to get data at the keyword level, ad level and campaign level (although you’ll have to compare the AD ID with that in MSN Adcenter to determine which ad actually triggered the visit.)

Now, another method you might want to consider (although not one I’ve personally used yet) is to replace the ‘Campaign Name’ data with something like {QueryString} to gather even more information on your visitors actual search habits who use MSN.

When would this be a viable option? Well, if you only have one campaign setup within MSN Adcenter then you may not really feel you need that information again in analytics (after all, if you have only one campaign setup then all traffic must originate from that.) In this case it might be beneficial to determine the search habits of your visitors in relation to the actual keyword that triggered the ad to find out more opportunities you might be missing.

Either way, you now have access to tracking paid search traffic from MSN within Google Analytics and because of it, have opened up new doors that will help you make more informed decisions about your marketing efforts.

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Unless you have been hiding under a rock or living in a cave recently you’re well aware of the issues big auto maker Toyota faced with recalling cars due to faulty accelerator pedals.

Watching this unfold I found three important things that ecommerce store owners can learn from it.

Toyota has put in place a method to remedy the accelerator problem and are working to correct it, but they are now also faced with what might be an even bigger challenge—rebuilding customer confidence.

Ecommerce store owners take note, here’s what we can learn:

1. Speed. The speed at which they addressed the issue from the customers perspective was slow. It has been reported that many customers have vented frustrations over the slowness to respond to the issue, and the lack of a “public face” being tied to the issue.

   You see, as we know, customers expect a number of things and one of those is speed. Speed in shipping, speed in customer response times, and speed at correcting any problem if one should arise are just a few.

   When a problem arises customers want someone to stand up, take blame personally, and fix it fast. According to reports and feedback gathered from consumers, Toyota failed (at least in many consumers eyes) to address the issue fast enough. Yes, they are doing it now, and that is a good thing, but many customers confidence has already been shaking by the initial response time.

2. Service. Customer service, quality, and reliability are some of the top ways Toyota has been able to distinguish themselves to this point.

   At least in the customers eyes, Toyota did not provide the level of service they (the customers) are use to when it came to this problem (again, initially). Toyota reports that they are indeed working on, and have remedied the issue, and are in the process of shipping out “the fix”, but as we’ve seen, some damage may have already been done in the eyes of the customers.

   Depending on how they handle this issue from here on out will determine how well then can rebuild customer confidence. Handle it properly and they should be able to correct the initial perception, but it would have been better to have addressed it from the start the way customers expected it to avert this confidence problem entirely.

3. Growth. Growth of all business is welcomed. It’s what we strive for. Growing too fast however can cause problems.

   I heard one reporter say that Toyota set out as one of its objectives to overtake GM as the world’s largest car manufacturer. And they succeeded in doing that. But that success came with a price.

   It’s the old “quality vs. quantity” issue. The fewer of something you make (in general), the more attention you can pay to its quality. The more of something you make, the less time there seems to be to devote to quality (at least this is the way it tends to work out.) This is why sometimes you get better service from a small business (who knows you by name) over larger businesses where you tend to become just a number.

   In this case, Toyota grew, but they may have grown at the expense of quality—at least temporarily. It’s not always good to be the biggest—it quite often is better to be the best at what you do.

   If that means slower growth, then so be it. Your growth will breed quality and for that your customers will remember you.

So what can ecommerce store owners learn from Toyota?

1. When issues arise, be fast and open to inform your customers of them, take blame if required, and correct those issues asap. It’s inevitable that at some point you’ll encounter customer service issues. It’s not a question of if, but rather when (even the best can’t avoid it.) How you deal with these issues when they arrive is what will determine your outcome.
2. Grow your company at a rate that your internal operations allow. If the infrastructure is not there to keep up with growth, your company will have to sacrifice something to keep that growth alive and that sacrifice usually ends up hurting in the end.