If you want to fine tune your website in an effort to increase sales you absolutely must pay attention to what your website analytics is telling you. In short, you must know where your problem spots are if you are going to be able to correct them.

Now, there are a number of website metrics that should be focused on in an effort to uncover problems. One of them is your bounce rate — both website wide, and on individual pages throughout the site.

Now, don’t confuse bounce rates with exit rates. The two represent different items. A bounce rate can be defined as follows:

Bounce rate represents the percentage of initial visitors to a site who “bounce” away to a different site, rather than continue on to other pages within the same site. Or in other another way of saying it is the percentage of visits where the visitor enters and exits at the same page without visiting any other pages on the site in between.

It goes without saying that ideally you want your bounce rate as low as possible.

To determine where you have problems associated with bounce rate it is best to drill down on a per page level and determine which pages produce the highest bounce rate. Until now, doing this worked similar to the following: you locate the content sections of your site within analytics, you click the bounce rate column to sort from highest bounce rate to lowest, you are presented with a list of pages from 100% bounce rate to lowest and then you start to scan / scroll / analyze those returned based on what is really important and indicates a problem area.

The initial results returned using this method are useless. You get pages with 100% bounce rate that really don’t indicate a problem spot and for the most part are only listed at the top because of their ‘100%’ measurement. Now, you might be asking how can a page with a 100% bounce rate not be a problem. I’ll provide you with a brief example of this very concept.

One visitor arrives at a page deep within the site (we’ll say the contact page) and then bounces leaving analytics with a 100% bounce rate. One thousand visitors arrive at the home page and 500 bounce leaving a 50% bounce rate for the home page. Although the visitor who arrived at the contact us page resulted in a 100% bounce rate, the more important bounce rate to pay attention to is the bounce rate of the home page. Why? More visitors arrived at the home page than the contact page and thus, the ‘weight’ of the bounce for the home page is more of an indicator of a problem point on the site. Think of it as working with a “larger data sample.”

Having provided this example it now becomes clear that the past sorting method offered by Google Analytics did little to quickly provide the information needed to help make decisions fast. Yes, you could get to it, but even after sorting you had to wade through pages of information to really find those pages that should get attention.

All that has changed with the addition of weighted sort in Google Analytics. Weighted sort enables you to now drill down on previously useless sort results based on the ‘weight’ each page (in this example) has over others on the site. This provides more relevant results faster and thus makes it easier to determine where to focus your attention when attempting to improve your website.

You can read more about the new feature and how to use it here:

http://analytics.blogspot.com/2010/08/introducing-weighted-sort.html

Are you engaged in any active Search Engine Optimization (SEO)? What about Pay Per Click (PPC) advertising? The fact is you should be working on both.

Both channels should work in conjunction with the other, sharing information between each to further enhance the overall sales return. That is what it is all about, getting the biggest bang for your buck at the lowest risk.

I can’t count the number of times I hear others say that PPC doesn’t work and costs too much. They tend to opt for SEO over PPC because they feel SEO will drive traffic at a less costly rate — but that is a mistake in judgment … more on that below.

PPC when run properly is a very valuable asset to all businesses. If you are losing money on pay per click you are likely not operating it correctly. SEO is also a very important component to business needs, but it should not be the only method you rely on for traffic generation either.

Consider the following example scenario.

You decide not to run any PPC advertising and in place of it put all your traffic generation eggs into the Organic SEO basket. Your efforts have you enjoying a nice ride at the top of the engines, your sales are high and life is good. You wake up one day and for some unknown reason your sales have not only dipped, but have come to an almost screeching halt. Doing some research you find out that the search engines unleashed some new update to their algorithms and with that update, your previous high flying rankings are now non-existent — and your sales are paying the price.

The risk is real. If you were running PPC in conjunction with Organic SEO this hit would not be as significant, and furthermore, you could quickly “buy” your way back into the search results and pick up pretty much where you left off until your natural rankings recover.

You shouldn’t wait to run PPC. As with SEO, many factors in pay per click rely on time and performance. For example, Quality Scores are affected by performance of ads / keywords and the more historical data you have the more opportunity you have to better those scores. Higher Quality Scores mean you can pay less for higher positions in the search engines — even when your competitor is bidding more than you for that same keyword.

Now if you are one of those who think you can wait for the organic SEO to fail and then at that time buy your way back into the engines with PPC, you’re slightly mistaken. Yes, you can have traffic up and running within a few hours at the most. But the price you will pay for that traffic is going to be higher and the learning curve of what works to convert and what doesn’t will still be something that can only be determined with time.

Here are some pros and cons regarding PPC and SEO:

Pros of PPC Advertising

1. You have more control over paid search traffic.
2. Targeting your ideal customer is easier.
3. You can have quality traffic running to your site in just a few hours.
4. Your traffic will continue to flow as long as your budget allows.
5. Changes you make to your campaigns are active within hours and thus testing creative, landing pages, etc… is easier.
6. Taking advantage of limited time opportunities to drive traffic (like holiday sales, back to school, etc…) is easier.

Cons of PPC Advertising

1. Can get out of hand quickly and bust your budget if not setup and monitored properly.
2. Can be a challenge to work with if not versed managing PPC campaigns to some degree.
3. Depending on the type of system you use to set it up / run it, can be difficult with larger numbers of keywords, ads, and ad groups.

Pros of SEO:

1. Can be more cost effective than PPC (but not always!)
2. Can help you increase rankings for keywords that might otherwise be out of budget in the PPC channel.
3. Indexed pages of your site stay in the search engines forever (providing they are not “dropped”).

Cons of SEO:

1. Testing creative, landing pages, etc… is harder. Changes you make to your campaigns take time to work their way through the system (weeks, months, etc…) and by the time they are active, it’s likely too late to take advantage of any “would be” opportunities.
2. Here today, gone the next. You could be #1 in Google (or any other engine) one day, and be non-existent the next.
3. Traffic slows (or stops) as your search rankings drop and it can take time to recover those ranks.
4. Harder to target and qualify your ideal customer.
5. Time is your friend here (but that’s not always a good thing.) Things in the SEO world just take time.
6. No guaranteed placement.

PPC and SEO are both effective means of delivering traffic to your website and arguments can be made for each as to their effectiveness. The fact is if you’re not running both, you’re limiting your potential for growth and increasing your risk. SEO should be seen as an ongoing marketing objective with “long term” results. PPC should also be an ongoing marketing objective with “short term” results. Combine them both, and the two traffic generation methods can work as a well oiled unit, delivering not only a continual flow of visitors to your site, but increased sales as well.

Got anymore insights? I’d love to hear them. Voice your opinion below.

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You’ve seen them on just about every big ecommerce site. Many banners have gone from static to rotating. The rotation offers an unlimited resource for promoting various items without taking up a ton of space on the page — and if done correctly, they look nice too.

In my last article I talked about some of the things that should be considered when developing an effective promotional banner. I want to follow that up with a short post here on how you can promote more in less space using flash for banner development.

Flash banners come in all shapes and sizes. As of this writing two example sites using them are Target and BestBuy. Screenshots of the home page for each are below as a reference point. The red outlined area in each indicates the area the dynamic flash banner is composed of.

Example of Target Flash Promotional Banner

Example of BestBuy Flash Promotional Banner

In today’s internet age, you do not need a whole lot of flash design experience to get these types of banners up and running on your site. You will need a little technical know how (or get someone that can do it for you) but there really isn’t much to it if you have the right tools.

The truth is, you can do this yourself with a number of free and/or affordable commercial options.

Below I’ve listed a number of links that will start you down the right path toward adding a professional looking flash rotating banner to your ecommerce site.

Rotate a Banner With These XML Banner Rotators

Free XML Banner Rotator

Free Flash XML Banner Rotator

As you’ll see, there are a number of options available to you. Keep in mind that the functionality of the banner should fit your needs. Don’t just choose a banner because it “looks cool.” Looking cool won’t get you sales. Make sure it is functionally correct and provides the opportunity to run your promotions in a way that benefits your bottom line.

Got anymore you think should be added to the list? Leave a comment below and let me know.

With the tools available today, just about anyone can design a graphical banner for a promotion. But designing a banner and designing a banner that gets results is quite different.

In general you want to design your promotion to work with the user eyeflow. Standard reading is left to right so this works best. Placement of elements within the ad also is important and should be considered.

Here are some things your promotional banner could (or should) include in order to increase it’s effectiveness.

1) If using photos the photo should reflect the promo to some degree and should have room to integrate headlines etc… without making it difficult to read. Oftentimes finding the right photo can be the toughest part. The photo should direct the eye to elements within the ad yet not overwhelm. Sites like iStock have a great selection at very reasonable prices.

Example of Good Photo Usage

Example of Poor Photo Usage

2) A clear call to action. Examples would be “Shop Now”, “Start Shopping”, etc… Due to eyeflow, and depending on your layout, the best location for this is typically the right hand side of the banner (even bottom right corner is good), but that is not critical if you make it stand out and fit it within whatever eyeflow you choose for the promo.

Take note of how your eye flows and is drawn to the call to action in the following ad.

Example of Good Call to Action

Example of Poor Call to Action

3) A primary heading or focus area that grabs attention and conveys what type of promotion or message you want to deliver. Things like “24 Hour Sale”, “Grand Opening Sale”, “50% Off Sale”, “Storewide Clearance”, “Free Shipping Now Thru ‘xxx’”, “Holiday Blowout”, “Everything Must Go”, etc…

Oftentimes, but not in all cases the photo can play a role in delivering a primary focus area as seen in the examples below. The more active the photo (and with no clear “text area”) the harder it is to create focus and flow. A good ad gives the eye a starting point and then directs it in a specific pattern toward the call to action.

Example of Good Primary Focus Area

Example of Poor Primary Focus Area

4) Benefits to the customer. (i.e. what do they get from the offer and/or product). This is often best completed in short text or bullet point descriptions. Give them a reason to click.

Example of Good Benefits

Example of Poor Benefits

5) Avoidance of centered text. Centered text is hard to read. You want all text to be preferably left aligned and in some cases right alignment might work. The only time you should use centered text is in headers — and that too depends on the layout of the photo and message. When in doubt, left align text.

Example of Good Alignment

Example of Poor Alignment

The above is just a very brief sampling of ad concepts. Again, placement of these items is important and should be considered during development. Promotions can vary widely and should be based upon your individual goals and objectives. Testing is key and what works for one company many not always work for another.

Got any additional insights to share? Let me hear them below.

Raise your hand if visitors to your Facebook Fan Page see your Wall comments when they arrive at your page. Now raise your hand if visitors see a well executed welcome page (and no, the Information tab does not count as a well executed welcome page).

If your visitors see a well thought out welcome page, then this post isn’t for you.

If you’re wondering how you can get your Facebook page to default to a tab other than the Wall and how you can use this functionality to keep new fans or customers, then this is the post for you.

With FBML and a few Wall settings, you can turn your Facebook page from a social media dumping ground into a fun (or serious) extension of your brand.

Here’s how:

Create your welcome page. Depending on the service(s) or good(s) you’re providing, your welcome page can include a brief introduction about you or your site. It can provide instructions for where else on your Facebook page visitors can get good deals, chat, download coupon codes or buy your products (Starbucks’ fan page does a good job of this). You can also point visitors in the direction of products they can purchase or how to connect with you in other ways (1-800Flowers.com fan page does a good job of this). Your welcome page will need to be created in HTML (which is what FBML supports). If you’re not familiar enough with HTML, you can consult with your website designer or use one of the Fan page templates available online.

Add the Static FBML application to your page. (Click on the link to be taken to the page). A window prompt will ask you which page you’d like to add the application to. Select the page you’d like to add the app to.

Adjust the FBML Application. Once you’re back on your Facebook Fan page, you’ll need to find the “Edit Page” selection (usually directly under the image you have set for your site). Once you’ve arrived at your list of page applications, find the FBML Application and click the “Edit” option.

Change the name of the Tab. It will default to FBML; however, you can change it to something like “Welcome,” “Who We Are,” “Discounts,” etc. Paste your HTML code in the box provided and click save.

Once you’re back to your fan page’s edit page, click on the Application Settings option in the FMBL box (now called whatever you named it in the step above). Application Settings allows you set the your FBML up as a box and/or tab on your page. If you select Tab, it will stay as a Tab on the top of your page. If you select Box it will not.

Now that you have your FBML set up, you’ll need to make your new welcome page the default landing page.

To do this, head back to your page’s Edit page. Find Wall Settings and click Edit.

You’ll be given a number of options that you can select. To make your new FMBL page your landing page, select the FBML page you created. Once you’ve made your selection, hit save and voila. You’ve just created a new and improved landing page for your visitors.

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Just a reminder here for any store owners looking to get into the summer session. Today is the last chance you have to get 50% off your first month as a member of my exclusive online coaching program Ecommerce Amplifier.

If you’re still on the fence thinking about it, now would be a good time to take advantage of this proven system. Remember, it is a month to month program (no long term commitments) that you can easily cancel at any time from within your members area so you have nothing to lose. My system works with any shopping cart system you are using (open source, custom, hosted solutions, etc…), and don’t forget, as a member you get access to me as your personal mentor to help guide you toward success with your ecommerce business.

This offer is strictly limited and the 50% off coupon expires tonight. Once it expires the offer is closed.

Current store owners that have been a part of the system have seen fantastic results and continue to rave about it. Here are a few testimonials:

Don’t miss out on this unique opportunity. Let’s build your business together.

See you on the inside.

If you are managing any form of advertising, getting the biggest bang for your buck should be at the top of your mind. Spend less, make more.

When it comes to paid search advertising, there is any number of ways to get more for less. One of them is by paying attention to your quality scores. In short, a higher quality score can mean you actually pay less for the same — or even higher — placement.

In effect you could actually be paying less (i.e. cpc) than a competitor bidding on the same keyword(s) yet have a higher placement in the search results.

So what can you do to better you quality scores? Well the real key is keep things relevant. Keywords should be relevant to the ad and to the landing page the user ends up on. This can often be achieved by developing tightly focused groups of keywords (sometimes only 2 or 3 per group) based around a single ad group. Do not try to lump everything you are bidding on into one giant campaign / ad group — our ability to focus will be quickly lost, and that won’t only hurt your quality scores, it will hurt your sales conversion.

Yes, developing a large number of tightly focused groups can be time consuming (but there are some tools out there that can help make it easier). In the end, it is worth the effort. I have campaigns I manage consisting of over 17,000 keywords broken into several hundred ad groups containing several thousand ads. Then others I manage consist of just a handful of keywords. The process of developing a paid search campaign that delivers high ROI is the same in all instances — focus on relevancy and tight groups of highly targeted keywords.

You can read any number of article relating to paid search quality scores. Rather than write another that re-iterates what is already out there, I thought I would list links to several below that I found interesting.

• Ultimate Quality Score Guide. 15 Experts Comment on how to increase quality scores.
• 10 Ways to Increase Adwords Quality Score
• The Quality Score Handbook
• 5 Steps to Optimizing a PPC Account
  

Enjoy!

I wanted to post a quick thought here that all store owners should consider.

Change can be good — sometimes — especially if it is meant to decreased expenses (thus directly affecting the bottom line.) However, change that has not been planned out properly or change that does not take into consideration customer needs and wants can cause trouble.

I recently worked with a store owner who thought that switching shipping companies would save them some expense over the previous shipping company (which did a great job … but had slightly higher prices.) In theory, and on paper this might have been true. However, without proper planning and without taking their current and potential customers interest into consideration, the event turned out to be a disaster … causing long time customers to leave, new customers to never return (even canceling orders), and a customer service nightmare for those working the phones.

You see, the store may have thought that looking at the sheer numbers (from a shipping rate standpoint only) that the one carrier with lower rates would have saved them money. It makes sense … if you only look at that.

But running an ecommerce business — or any business for that matter — means you must take into consideration much more than just “perceived cost”.

The customers feedback all basically said the same thing … “I’d rather pay a few dollars more to get my package on time and fast then to not get it at all or get it much later than expected.”

Considering the lifetime value of customers that will not be realized due to leaving, the new customers never returning, and the bad word that is surely to spread across the internet about them, the company has dug themselves a hole that is going to take a lot of energy to correct. Rather than saving money on shipping they ended up losing a ton of money both now and also potential future realized revenue.

So the next time you consider making changes to your shipping (or anything else to save a few bucks) operations, make sure you do your homework first, plan next, and when all the information is presented, be sure to choose the option that benefits your customers most.

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The social media world has been abuzz these past few weeks over Facebook’s recent unveiling of new privacy settings on its ever-growing popular social sharing site.

Facebook recently made the decision to allow different levels of privacy for its account users. From a “please just update my family members” option to a “let it all hang out” option, Facebook believed it had found a happy medium for those users who like to share a little or a lot.

Thanks to a few new Facebook APIs sites like Time and Pandora (among many others), are using new Facebook Connect-type options to allow brand fans to see what they have in common with other brand fans. Click on an article about The Fray on Time — plan to see all of Time’s other Fray Fans in the Facebook window.

As a e-commerce retailers, this could have some great implications. If you don’t already have a “see who else likes this” option on your site, these APIs could be the answer you’re looking for.

On the other hand, you could risk losing current or prospective buyers if they feel as though what they’ve bought or looked at won’t be kept private.

As a response to the new “lack of privacy” options, some Facebook users have taken down their pages, shuttered their accounts and returned to a Facebook-free world. Others are withholding information, such as which brands they like, while others are continuing on as if nothing ever changed.

What does that mean for you?

That all depends on what you’re doing with your Facebook brand page. You may notice a slight drop in fans due to the mass exodus of “We’re not going to take it” users. Then again, if Mark Zuckerberg is right and there really is no such thing as real privacy, you may start to see an increase in people liking your brand. Either way, I wouldn’t count on Facebook closing its doors any time soon. I also wouldn’t begin taking down my Fan/Brand pages anytime soon either.

Facebook appears to be having a bit of a midlife crisis right about now. Like any good partner, it’s best to just sit back and watch and intervene when things start to get out of control.

If you’ve been entertaining dreams of taking your website mobile, but weren’t sure where to start, consider getting your feet wet with QR Codes.

In the simplest terms, QR Codes are the 21st century version of the bar code. Standing for “Quick Response,”  these two-dimension pieces of matrix code are programmed to be used at high speeds.

QR codes got their start in the manufacturing industry, where users would point, scan, select and move on. Soon, retailers and other businesses caught on to the QR trend and began using them on everything from magazine ads and business cards to candy wrappers and store windows.

You may be wondering:  How would I scan one of these codes if I don’t have a trusty scanner like I see at the store?

I’m happy to say that if you have a mobile phone with a camera and a QR reader application, then you’ve got yourself a scanner.

Creating and using QR Codes is extremely easy.  All you need is a QR Code Generator. I’m personally a fan of Kaywa.com (http://qrcode.kaywa.com); however, if you search for QR Code Generator in your favorite search engine you will likely find one that suits your needs.

Once you’ve arrived at your QR Code Generator page, decide what you want the eventual QR code to point to. Do you want to point people to your website? Maybe your phone number? Perhaps a text message? Whatever you choose, include that information and then choose the size of code you want. The code you see above is a size L; there are smaller sizes and an extra large size available.

After you’ve indicated the size and destination of your code, select the Generate button. You’ll see code that you can then plug into a website, blog, or other documents.

You can also save the image (right click > Save As) to use the QR code on a business card or other print out.

Now that you’ve created the QR code, how can you use it to go mobile?

Remember, I said we’re just getting our feet wet. These codes won’t magically produce a mobile app for you. What they will do is help act as an extra calling card or marketing tool for potential customers who can’t make a purchase right that very instant.

As an e-commerce retailer, consider adding QR Codes to specific pages or products on your site (for example: discounted merchandise, new products, a “Don’t want to miss this!” product or page). Again, think of QR codes as an electronic flier that your customer can have handy on their mobile phone.

If you want to test if your codes are working, consider creating a special URL on your site for QR Code related items. Anyone that arrives at that page did so through a QR code.

This might be a little new fandangled for most people, but QR codes are quickly becoming the next big thing according to many industry experts.