Create a Facebook Fan Page URL in 2 Minutes or Less

February 15, 2010 by Erin  
Filed under Social Media

If you’ve created a Facebook Fan Page, but cannot (or did not) figure out how to create a vanity URL to go with it, I’m happy to tell you that you can make that change really quickly.

To change your Facebook Fan Page URL, go to http://www.facebook.com/username/

Using the drop down box, select the Fan Page you’d like to (re)name. You’ll need to check the availability of the name. After you’ve checked and created your name, click the save button and voila: your new, simplified Facebook Fan Page URL.

Create Facebook Fan Page URL

One last thing — Don’t forget to share your new name with your fans as well as in other correspondence you send out!

How to Track Your Social Media ROI in Google Analytics

February 11, 2010 by Erin  
Filed under Social Media, Website Analytics

E-Commerce retailers using Google Analytics to track their metrics can now also track their social media ROI as well. I’m going to explain how in five easy steps.

Step 1. Locate and select Advanced Segments from the lower left sidebar in your Google Analytics Dashboard.

AdvancedSegments

Step 2. Once in the Advanced Segment screen, select Create a new custom segment

Google Custom Advanced Segments

Step 3. Move Source into the Dimension or Metric Window

Google Analytics demension metric

Step 4. Select “Matches Regular Expression” from the Conditions Box. In the Value Box, plug in the social networking sites your website is on using this string:

digg|aim|friendfeed|blinklist|fark|furl|wikipedia|stumbleupon|netvibes|bloglines|linkedin|facebook|del\.icio\.us|
feedburner|twitter|technorati|faves\.com|newsgator|PRweb|msplinks|myspace|bit\.ly|tr\.im|cli\.gs|zi\.ma|poprl|tinyurl

Do not include websites or networks you are not a part of. You’ll also want to be sure you do not leave any spaces between the social network and the Pipe stroke  <|> (the symbol above the backslash on most keyboards). In instances where there is typically a period or dot in the URL, you’ll need to insert a backslash the first and second elements of the URL.
Social Media ROI Google

Step 5. Name your Custom Report and test it. You will now be able to see where you are receiving the most social media traffic from as well as your bounce rate, keywords used and any other metrics you decide to track.

Facebook App Allows Fan Page Admins to Create User E-newsletters

February 1, 2010 by Erin  
Filed under Email Marketing, Social Media

File this one under cool things to try in 2010: Facebook Fan Page administrators can now let their fans create personalized e-newsletters including content from the fan page.

Fb-funded NutshellMail, which operates a web based service that culls social media applications,  recently introduced the new feature to its web service.

The NutshellMail Facebook application allows you, as your e-commerce site’s Fan Page admin, to add an “Email Newsletter” tab to your page. By adding a newsletter, fans can opt-in to receive e-mailed content — highlighting your most recent posts — along with their Facebook updates.

Installing the application is fairly easy.

Step 1. On the Nutshell Facebook Application Page, select your page and click “Add Nutshell Mail”

Nutshell Mail Facebook

Step 2. Select EMail Newsletter from the Drop Down Tab.
nutshell_facebook_addnewsletter

Step 3. Follow the App’s instructions for how to receive updates. In order for this to work, you’ll need to allow the Application access to your Facebook profile. Don’t worry, your person status updates will not go out to your Fan Page Fans.
nutshell_facebook_getupdates

Step 4. Be sure to promote your new e-newsletter function to your fans as well as in your next email send to customers.


Once your email is approved (Step 3), you can adjust your account settings to receive e-mail updates as often (or as little) as you want.  You can customize what you receive  Using the Account Settings > Pages tab on Nutshellmail.com.

As for why an e-commerce site would want to add this function to its Fan Page, studies show that consumers are more likely to purchase based on their own opt-in preferences to e-mail. What better way to get your brand in front of your consumers or fans than to be in an email they opted to have you in.

Free Tools To Enhance Your ECommerce Website and Social Media Campaigns

January 11, 2010 by Erin  
Filed under Design & Usability, Social Media

I hate paying for things that I can find and use for free, particularly when it comes to my online projects. 
 
In an effort to save myself time and money, I rely on a handful of free online tools to help me improve my websites, online marketing and social media campaigns. These websites include:
 
E commerce web design
Smashing Magazine (http://www.smashingmagazine.com/). Smashing Magazine is a hidden gem I advise everyone to bookmark. While the site is aimed mostly at web designers, its  templates and free tools (not to mention the inspiration) are aimed at anyone with a penchant for the web. Of particular interest to e commerce web site designers and owners is the icons section (http://www.smashingmagazine.com/tag/icons/), which features hundreds of downloadable e commerce buttons, graphics, icons all for the price of mentioning the artist’s name in your credits.
 
HubSpot Website Grader (http://websitegrader.com) HubSpot, like Smashing Magazine, offers a bevy of free tools you can use to grade your website and campaigns. To grade your website, enter your site’s URL on the first screen of the site. The resulting grade (out of 100 points) and report will indicate where and how you can improve your website. These improvements can include information on meta data, keywords, Google Page Rank, Traffic Rank, inbound links. A similar grader is available for blogs as well.
 
Google Webmaster Tools (http://www.google.com/webmasters/). As a self-professed fan of Google Products, I use Google Webmaster Tools in concert with my Google Analytics to make sure my websites aren’t doing anything hinky. A simple verification is all that’s needed to unlock information on inbound links, top search queries, keywords and crawl errors. Like the two sites listed above, Google Webmaster Tools is also free. 
 
E commerce social media campaigns
HubSpot’s Grader.com (http://www.hubspot.com/marketing-tools)  Part of the same family that offers the Website Grader, Grader.com also includes tools to help you rank and improve your Facebook Fan Page, Twitter rank and posts, Press Releases and calls to action. Similar to Website Grader, all of these tools are absolutely free.
 
Mashable (http://mashable.com/) Mashable isn’t a tool so much as a multitude of posts about all things social media. From how-to’s about construction a YouTube channel to the lasts report on Google’s new phone, Mashable is a free website (no subscription necessary) that will have you sounding like an online expert in no time. The site also includes how-to guides for understanding and using both Twitter and Facebook.
 
E commerce extras
Sometimes you just want to try a new tool for the sake of streamlining your productivity. These two websites offer daily doses of free tools to try:
 
UsefulTools.com (http://www.usefultools.com). On this site you can find apps to organize your email discussions or wishlists, design a custom website, get feedback on an idea or even download a directory of cool Twitter Apps.
 
Lifehacker (http://lifehacker.com/). As the name implies, Lifehacker helps with hacks for your life. From creating your own Gummy candies to finding out the best DVD ripping software, Lifehacker, will have you wondering how you ever survived with out it.
 

75 Words to Consider During Your Next Electronic Campaign

December 22, 2009 by Erin  
Filed under Email Marketing, Marketing Strategies, Social Media

Social media and e-mail, for all of their popularity, can only offer so much reach to potential customers. You can have the perfect sale at the perfect time using the most pristine analytics possible but lose conversion because your message got lost along the way.

How can you be sure your message will get in front of as many eyes as possible?

  1. Consider using some of the most popular retweetable and repeatable words on Twitter and Facebook.
  2. Avoid words that will land your message in a customer’s spam filter

The 20 Most ReTweetable Words & Phrases (according to DanZarrella.com) are:

you twitter please
retweet post blog
social free media
help please retweet great
social media 10 follow
how to top blog post
check out new blog post  

 

According to spam filter experts, there are at least* 55 words or phrases you want to avoid in your e-mails include:

#1 Accept credit cards Affordable
All natural Apply online Bargain
Best price Billing address Buy direct
Call Cards Accepted Check
Click /Click Here / Click Below Click to remove Congratulations
Cost / No cost Do it today Extra income
For free Form Free and FREE
Free leads Free membership Free offer
Free preview Full refund Get it now
Giving away Guarantee Hidden
Marketing Marketing solutions Money
Name brand Never No Hidden Costs
No-obligation Now Offer
One time / one-time Opportunity Order / Order Now
Order today/ Order status Orders shipped by priority mail Performance
Please read Price Risk free
Sales Satisfaction guaranteed Save $
Save up to Special promotion Urgent
US dollars    

 

You may obviously need to use some of the words above in your next e-mail, however, be sure to use the word(s) sparingly and never put a word like Free or Now in all capital letters. Increased frequency or repeated use of these words can highly increase your chances of an email landing in the spam folder.

Many third party email systems like Constant Contact, iContact, and AWeber automatically pre-check your email for you against a spam database and then give it a “spam rating”. The rating is supposed to help you gauge how your email stacks up against other spam and thus provide an idea of whether it will be caught in spam filters or not. I highly recommend one of these types of services if you are not already utilizing a third party system.

*This list was adapted from http://www.marketingforsuccess.com/wordstoavoid.html. For a list of 250 words and phrases to avoid, take a look at Words and Phrases that Trigger Some Spam Filters at http://www.wilsonweb.com/wmt8/spamfilter_phrases.htm

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