NEW RELEASE! Export Shipping & Order Information version 1.2.1 Contribution

June 28, 2007 by  
Filed under Zen Cart Contributions

Here we go. The next version of my Shipping and Order Export contribution is now ready for download.

Thanks for the valuable feedback on version 1.2.0.

A number of your concerns and questions have been address in this release, and a number of bugfixes have also been included for the previous version. So, if you have any previous version of my shipping modules, you’ll definitely want to download this one to get the most stable release.

Once again, I have reworked to allow more user flexibility.

A screenshot of the version 1.2.1 is below:

Zen Cart Export Shipping and Order information module contribution plugin

How to Download Version 1.2.1
You can download this new version by clicking here. You will be taken to my downloads page where you can select the new 1.2.1 version.

Bugfixes Included in Version 1.2.1

  1. Text qualifier (quote) ” added to eliminate records breaking to a new line when a comma was present (mainly in addresses).
  2. Corrected issues with multiple lines being exported when more than one comment was present for an order. Now only the first comment is exported with the list. This is typically the comment that the customer left while placing the order the first time.
  3. Corrected issues with order comments that span multiple lines throwing export off.

New Features for Version 1.2.1

  • Added the ability to export in two different file layout formats (“1 Order per row” OR “1 Product per row”)
  • Added “Test” feature. This enables you to run a test export without marking the orders as “exported” in the system. It can be handy if you want to export items and test import into other programs before you actually want them to be marked as “exported” (which removes them from future abilities to download). Once you are satisfied with your test, de-select that option, and export as normal. The orders will all export and be marked as “exported” so they will not show up in future downloads.
  • All product attributes are added to a single column and are separated by a pipe delimiter ” | “
  • Added header information and set number of columns to each export making it easier to import into other programs and analyze results.

Complete Contribution Features

  • Ability export additional fields relating to the order details itself (including individual products and associated attributes for an order). To do that, check mark the box of the field(s) you want to add to the export file.
  • Exclusive link to a video tutorial showing you how to use the module.
  • Built in Real-Time feeds from this site Zen Cart Optimization & Marketing to keep you up-to-date on all the latest information to help you increase sales using Zen Cart.
  • Ability to export in two different file layout formats (“1 Order per row” OR “1 Product per row”)
  • “Test Mode” feature. This enables you to run a test export without marking the orders as “exported” in the system. It can be handy if you want to export items and test import into other programs before you actually want them to be marked as “exported” (which removes them from future abilities to download). Once you are satisfied with your test, de-select that option, and export as normal. The orders will all export and be marked as “exported” so they will not show up in future downloads.
  • All product attributes are added to a single column and are separated by a pipe delimiter ” | “
  • Header information and set number of columns to each export making it easier to import into other programs and analyze results.

Upgrading from previous versions

For those of you upgrading from a previous version, simply overwrite all files from the previous version when asked. That’s all.

A link to a video tutorial on how to use this module can be found in the “Video Tutorials” section of this site.

Enjoy!

Post any comments or questions on the module below.

Building Customer Confidence. Some Best Practices You Should Follow.

In my article titled “Do You Answer Your Customers Questions Before They Ask Them?“, I talked about why it is important to answer your customers questions — before they ask them.

I talked about a number of best practices concepts but never when into detail on “what” exactly those best practices were.

I listed general items that build customer confidence and were called “customer points of assurance”.

In this article, I’ll go into a few of the items in more detail.

Customer Points of Assurance

What are customer points of assurance?

These are items that are strategically placed at various points during the customer buying cycle which “assure” them that the path they are on is not only correct, but is one that is safe, and will lead to a positive end experience.

Some example of customer points of assurance and suggested locations you should consider including them are as follows:

  • Store Phone Number (Call it “Customer Service Number” or “Customer Care Number”)

    Suggested location(s) – upper right corner of website in the header; on all product order pages.

  • SSL Certificate Seal

    Suggested Location(s) – On all pages, On all product pages, at all points in checkout where the customer is expected to give you “valuable or typically private” information.

  • Customer Service Links including: How To Order, Shipping Information, Payment Options, Contact Information

    Suggested location(s) – On registration page, on various spots throughout the checkout process.

  • Shop With Confidence Links including things like: Any special Offers, Any Guarantee’s, 100% Secure Ordering Links, Links to Privacy Policies

    Suggested Location(s) – On registration page, on various spots throughout the checkout process.

These list out a few of the main points you should at least cover in your store. All these items help build customer confidence and give you a better chance of helping them “complete the sale”. They are aimed at answering questions customers may have at precisely the point at which they typically ask them (remember you should answer them before they ask!)

My book “20 Ways to Increase Sales Using Zen Cart” goes into even more detail on these items. It shows actual screen shots of real life examples for better direction on where you should consider placing these items.

Until next time. Keep your customers happy, and keep the sales flowing.

Video Tutorial – Export Shipping and Order Information From Zen Cart

June 14, 2007 by  
Filed under Uncategorized

Below you will find a video tutorial on how to use the Export Shipping Information version 1.2.0 module for Zen Cart.

If you do not already have the module installed and would like to get a copy, you can do so by going to my Downloads Page on this site, or by visiting the official Zen Cart downloads page and looking under the “Administration” category.

How to use this module to export shipping and order information from Zen Cart.



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